Senior Duty Manager

Bewley's Grafton Street
August 2, 2018
Job Type
Food Sector
Salary Scale
Location County (Irl)
Please select




Purpose of Role:

Assist with the management of the Food and Beverage operation in the Café to ensure quality service and standards while delivering a customer experience that is unique.

Main Duties:

  • Always striving to achieve our Mission Statement of “Delight the Senses”.
  • Responsible for the smooth running of the Café with the Management Team in line with company Standard Operating Procedures.
  • Customer Care, including touching tables and gathering feedback
  • Staff care, including coaching, conflict resolution, verbal counselling, return to work and similar.
  • Assist with the training & development of the employees on shift as required using relevant techniques and ensuring all training is documented.
  • Motivation of the team.
  • Supervise the activities of all the teams to ensure all team members are aware of their responsibilities and are performing all duties to a consistently high standard and maximize revenue in all areas and encourage up-selling.
  • Execute professional and efficient complaint handling
  • Management of cash handling procedures in accordance with company policy
  • To communicate our services and facilities to customers as required.
  • To ensure good inter departmental co-operations and communication maintained at all times.
  • To ensure a safe workplace by identifying hazards and taking corrective action
  • Salary: €35,000.00 to €40,000.00 /year

Job Requirements



Qualifications & Requirements:

  • The candidate will ideally have a minimum of 3 years experience Duty Manager experience working in a high volume, fast paced environment.
  • Join our team and enjoy an exciting career with one of Ireland’s most progressive and iconic companies.
  • We believe in the power of community, building strong genuine relationships that are honest, reliable and respectful due to mutual understandings. Walk through our doors and discover a unique family atmosphere, camaraderie and passion for excellence.
  • Our Values:
    We respect people.
    We do what we say we will do.
    We are enterprising and resourceful.
    We make our planet a better place to be.
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